Using Solvaro

Publish a knowledge article

Turn a resolved case into a help-center draft, review it, and publish only after you approve.

7 min read

From a resolved case

  1. Open Knowledge in the sidebar (or Case assist → KB draft).
  2. Pick a resolved case that needs an article or an update.
  3. Solvaro drafts symptoms, cause and resolution from the real ticket and checks your help center for duplicates.
  4. Edit the draft. Approve to create a Guide (or connected KB) draft — Solvaro does not publish silently.
Knowledge editor drafting an article from a Spinnaker Fiat memory issue
KB editor drafted from a real resolved case.

Review

Use the review screen to confirm cause and resolution before the draft leaves Solvaro.

Knowledge review showing cause and resolution sections
Review cause and resolution before approve.

Destinations

  • Zendesk Guide drafts when Zendesk is connected.
  • GitHub: opens a markdown pull request on a new branch in your docs repo (never auto-merges).
  • ServiceNow Knowledge and Salesforce Knowledge drafts when those systems are connected.
  • Notion and Confluence drafts when those connectors are enabled.
  • Set the team default publish destination under Knowledge settings. Publish links back to the draft.
KB draft card in case assist
KB draft entry point on a case.

Next

Case Memory and Déjà Vu
Your team’s confirmed fixes come back the next time the same symptom shows up.
How investigations work
What Solvaro reads, how it reaches a root cause, and how to check its work.