Solvaro
ProductDocsSecurity
Sign inDownload
Docs
Start here
Quickstart: your first investigation in 10 minutesConnect your helpdesk and toolsChoose your AI provider (and bring your own key)
Connectors
Zendesk: connect step by stepJira: tickets and filing bugsServiceNow: incidents and work notesSalesforce Service CloudRepositories and codeObservability: logs and metrics
Using Solvaro
HomeCases: your assigned ticketsHow investigations workCode panelCustomer reply and verifierFile a bugPublish a knowledge articleLive callCase Memory and Déjà VuDesktop updates
Help
TroubleshootingFAQSecurity, DPA and subprocessors
Getting started
InstallationWeb sign-in and Open SolvaroSystem Requirements
First response
First response on new tickets
The desk
Linking and escalationSLA trackingHistoryTicketsPing L3
Live Call detail
Audio SetupSpeaker ID (beta)Live Call beside your meeting
Investigate detail
IndexingAsk against codeIndexed file typesPrivate repositoriesAsk on the desk
Connectors (desktop Settings)
Jira OAuth clientZendesk OAuth clientCallback URLsSlackCalendar tab
Insights
Insights metric definitions
Settings
Tools & MCPNotificationsSettingsKeyboard shortcutsLocal storage
Security & FAQ
How we handle dataLocal until you sendSign-in and SSOGovernance

Ask

Credits and usage

Plan & Usage in the desktop Settings, not a website meter.

3 min read

What burns credits

  • Long threads and large tool output
  • Code / ticket / Slack searches
  • Follow-up Asks

Next

Prompt tips
Incident + what you need back. No fake customer logos.
On this page
What burns credits
Solvaro
ProductDownloadDocsPricingSecurityChangelogAboutCareersPrivacyTermsSubprocessorsDPAContact

© 2026 Solvaro